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Thank you for reaching out to us! We’ve received your inquiry and will get back to you as soon as possible. Our team aims to respond within 24-48 hours.

In the meantime, feel free to check our FAQ below for quick answers to common questions.

YOUR QUESTIONS
ANSWERED

What is Match Point?

Match Point is Australia’s leading provider of ball machines. We supply self-service ball machines for clubs, allowing tennis and pickleball players easy access to top-quality equipment right in their local facilities.

How do members book a ball machine?

Option 1: Members book a court on your club’s website and can easily add a ball machine. They’re redirected to our booking page to select their club, time slot, and receive an unlock code.


Option 2: Members can book machines directly through our website by selecting their club, choosing a time slot, and receiving an unlock code.

What kind of support does Match Point offer?

We provide ongoing support, including regular maintenance of the machines, troubleshooting, ball replenishment, customer service, open day showcases, social media content creation, and rental discounts for both clubs and members.

How does Match Point benefit our club?

Match Point enhances your club’s offerings, increases off peak court hire, increases member engagement and provides a new revenue stream, all with minimal effort on your part.

How do we get started with Match Point?

Simply contact us, and we’ll guide you through the process of getting your club set up with your frst ball machine

How long does it take to get set up with Match Point?

The setup process is quick and easy. Once the agreement is in place, installation typically takes roughly a week or so, depending on the club’s schedule. From agreement to installation, we aim for 2-3 weeks.

How does Match Point work for clubs?

We install secure lock boxes for our ball machines at your club. Members can book the machines online, unlock them with a code, and use them during their reserved time. We also provide details instructional guides to ensure players get the most out of their sessions.

How do you promote Match Point to our members?

Yes, clubs can run promotions or offer discounts through our platform. We ask that you come to us first, ideally we work together on these as a way to drive both court bookings and machine hire.

Can we customise the booking rules (e.g., maximum booking time)?

Yes, clubs can customise certain booking rules to fit their specific needs, such as setting time limits or restricting peak hours.

Can we offer discounts or promotions to our members?

Yes, clubs can run promotions or offer discounts through our platform. We ask that you come to us first, ideally we work together on these as a way to drive both court bookings and machine hire.

What types of ball machines do you offer?

We provide pro level tennis and pickleball ball machines with customisable settings for different skill levels.

What happens if a machine is damaged?

We handle all repairs and replacements at no cost to the club. Match Point will swap out your ball machine for a working machine where possible to minimise downtime.

How do you ensure the security of the ball machines?

Our ball machines are stored in secure, tamper-proof lock boxes that can only be accessed with a unique code provided to the booking member. This code is available 15mins prior to the session, and for 15minutes post session.

How often are the machines serviced?

Our team regularly services the machines to ensure they are in optimal working condition. Users are prompted to report any damage or issues during their session, and we respond within 24-48hours. We will also check the machines frequently to ensure the balls are still of high quality, and assess any other issues.

What is the revenue model for clubs?

Clubs receive a share of the booking fees, providing a new revenue stream without any upfront costs.

Is there any cost to the club to join Match Point?

There is no initial cost for clubs to participate; we handle the installation and maintenance of the lock boxes and machines.

How do we track bookings and revenue?

Match Point will provide a monthly booking breakdown, including number of bookings, total hours, and total ball machine revenue. We then create payment factoring in the agreed commission structure.